Terms of service

1. Acceptance of Terms

By using the Floriva website, you confirm that:

• You are at least 18 years old, or accessing the site under the supervision of an adult.

• You have read, understood, and agreed to be bound by these Terms of Service.

If you do not agree to these terms, you may not use our services.

2. Products & Availability

• All flowers and arrangements shown on the website are subject to availability.

• In rare cases where a specific flower or arrangement is unavailable, Floriva reserves the right to substitute items of equal or greater value while maintaining the overall style of the bouquet.

3. Pricing & Payment

• All prices displayed on our website are in the currency stated at checkout and include applicable taxes unless otherwise noted.

• Floriva reserves the right to update prices at any time.

• Payment must be made in full at the time of placing the order. We accept the payment methods shown at checkout.

4. Delivery

• Delivery schedules are based on the date and time selected by the customer at checkout.

• Floriva is not responsible for delays caused by incorrect addresses, weather conditions, or unforeseen events beyond our control.

• It is the customer’s responsibility to provide accurate delivery information.

5. Return & Refund Policy

• Customers may request a refund within 1 hour of receiving their order.

• For full details on conditions, eligibility, and submission of refund requests, please refer to our Return & Refund Policy.

6. User Accounts

If you create an account:

• You are responsible for maintaining the confidentiality of your login details.

• You are responsible for all activities that occur under your account.

• Floriva may suspend or terminate accounts that violate these Terms of Service.

7. Prohibited Activities

You agree not to:

• Use the site for unlawful purposes.

• Attempt to gain unauthorized access to the website or server.

• Interfere with website functionality, security, or network operations.

• Submit false or misleading information.

8. Intellectual Property

• All content on the Floriva website—including images, logos, text, and designs—is the property of Floriva or its licensors.

• You may not copy, reproduce, or distribute any content without written permission.

9. Limitation of Liability

Floriva is not liable for:

• Any indirect, incidental, or consequential damages.

• Damages arising from misuse of products.

• Delays or delivery failures caused by factors beyond our control.

Your sole remedy for dissatisfaction with our service is to stop using the website.

10. Privacy Policy

Your personal data is handled according to our Privacy Policy. By using our website, you agree to the collection and use of information as described in that policy.

11. Changes to Terms

Floriva reserves the right to modify or update these Terms of Service at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the site indicates acceptance of any changes.